Guest information

Guest information

Here you will find all the necessary information about your booking, check-in times and other things that may be good to know before it is finally time for your long awaited holiday.

During the summer and autumn season, our opening hours are weekdays 09:00-16:00. During the winter season, our opening hours are 09:00-16:00 every day. On major weekends and public holidays, opening hours may change.

In case of emergency or reservations close in time, please call us at + 46 684 31300. When the reception is unmanned you will be connected to our on duty staff.

Check-in and check-out.

weeks with extra high pressure, check-in takes place from 5 pm on the day of arrival at the earliest. If the apartment is available before, check-in can take place earlier. Contact reception upon arrival for more information.

It is possible to check-in outside of our opening hours. About one week before arrival you will receive an email with all the information you need to collect your key and check in. You will receive two keys to your accommodation.

Check-out takes place no later than 10 a.m. on the day of departure. When you leave the accommodation, remember that the dishes must be washed or the dishwasher started. The bed linen removed from the beds and the garbage carried out to the garbage can. Late check-out or inadequate cleaning may result in an additional charge. For some accommodations, final cleaning is included in the price during the winter. For other accommodations and during summer and autumn, it is possible to buy more as time permits. Remember to book well in advance if you wish to add cleaning to your booking.

Snow access

Ski in/ski out mode

Depending on the availability of snow, the distance to the slope may vary.

Snow shoveling

The weather changes quickly in the mountains. Snow and wind can quickly make driveways, parking lots and stairs dizzy again. A footpath shoveled in the morning can be completely covered an hour later. On days when it snows or has turned over and become slippery, we are out shoveling/anti-skid continuously at our accommodation. Certain lanes may be prioritized to ensure accessibility for emergency services. Please be patient, we will get to all of them.